Package Pick-Up Procedure

There is one thing I’ve never understood since implementation of the requirement that packages must be picked up from the concierge within three days of the date on the written notice that is left in or on the mailbox.

How are residents that are out of town on business travel or a vacation expected to know that they have a package that (supposedly) will be sent back to the sender if not picked up within three days? The preprinted notices I have received have stated that there will be no follow-up notices or phone calls. If I am out of town, I am not going to see that notice until I get back home and check my mail, by which time my package may have already been returned to the sender.

If my package gets returned to the sender, that is more trouble for me than if the postal service had simply held the package at their facility until I pick it up. (The postal service may eventually return the package to the sender, but I have more than three days before I must pick it up.)

I believe that at least one phone message should be left for the package addressee at least 24 hours before a package will be returned to the sender. And, shouldn’t there be some provision for a package to be held more than three days if the addressee informs the concierge that she/he will be back from out of town within a few more days?

In case anyone is wondering, I did bring this point up when Jeff Corry (the on-site Property Manager that preceded Sue Carr) discussed this procedure at a Board of Directors meeting approximately two years ago, and he said the concierge would call before a package would be returned to the sender (but that isn’t what the written notice says). Also, I did discuss it with Sue Carr a week or two ago.